Our store shipping FAQ

Shipping (Hong Kong) FAQ

Do you ship within Hong Kong?

Yes, we offer delivery services throughout Hong Kong.

How much is shipping?

Shipping within Hong Kong is free of charge.

How long does delivery take?

Delivery times depend on your location and the size of your order. The estimated delivery timeframe is 1-5 days following order confirmation.

Which areas do you deliver to?

We deliver to all areas of Hong Kong. If your address is not accepted during checkout, please contact us for assistance.

Do you offer same-day or next-day delivery?

Express delivery may be available depending on your location. Please contact us if you require urgent delivery.

How will my glassware be packed?

We ensure that glassware is securely packed to prevent damage during transit.

What should I do if my order arrives damaged?

Please email spiegelau@cw-supply.com with your order number and clear photographs of the outer box, inner packaging, and the damaged item(s) within 24 hours. We will review the information and provide assistance.

Can I change my delivery address after placing an order?

Contact us promptly. If the order has not yet been dispatched, we will make every effort to update the address.

Can I choose a delivery date/time?

If scheduling options are available for your delivery, they will be presented during checkout. Otherwise, we will deliver at the earliest possible time.

How do I contact you about delivery?

Email spiegelau@cw-supply.com or call +852 3586 3030 for inquiries.